Who we are
Consulting Cumbria Ltd (company number 7524027) trading as ClimbHigh SEO operates this website at https://climbhighseo.agency and provides search engine optimisation and related digital marketing services.
Our registered office is 24 Cant Crescent, Carlisle, CA2 4JF, United Kingdom. For any privacy or data protection queries, you can contact us at he***@**********eo.agency or write to the address above.
- What personal data we collect
Website visitors
When you use this website, we may collect:
Technical data such as IP address, browser type and version, device information, time zone, and pages viewed.
Usage data such as how you interact with pages, links and forms on the site.
This is collected mostly via cookies and similar technologies – see our cookie policy for details.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, your IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it; their privacy policy is at https://automattic.com/privacy/.
Media Uploads
There is rarely a situation where you will be able to upload imagery or other media to this website.
If you do upload images, you should avoid uploading images with embedded location data (EXIF or GPS), as visitors to the website can download and extract this information.
Contact and Business Enquiries
If you contact us by email, contact form, phone or social media, we will collect:
Your name and contact details (such as email address and phone number).
The content of your message and any information you choose to provide (for example details about your business, website and marketing needs).
Newsletter and Email Marketing
If you subscribe to a newsletter or other marketing communications, we collect your name, email address and your marketing preferences.
These details are stored in Mailchimp (part of Intuit), which we use as our email marketing platform.
- How We Use Your Data and Legal Bases
We only use personal data when a legal basis under UK GDPR applies. Typical uses are:
Responding to enquiries and providing quotations Contact details, enquiry content Performance of a contract or steps prior to entering a contract
Delivering SEO and marketing services to clients Contact details, business information, project information Performance of a contract
Managing our relationship with clients (invoicing, administration, records) Contact details, transaction data Legal obligation and legitimate interests
Operating and securing this website (including spam detection) Technical data, IP address, user agent, comments Legitimate interests (to operate a secure and usable site)
Analytics and improving our site and services Anonymised or aggregated analytics data Legitimate interests (understanding how our site is used)
Sending email marketing to subscribers via Mailchimp Name, email address, marketing preferences Consent (which you can withdraw at any time)
We do not carry out automated decision‑making or profiling that produces legal or similarly significant effects for individuals.
- Cookies
Our cookie policy at https://climbhighseo.agency/about-climbhigh-seo/cookie-policy-uk/ explains the cookies and similar technologies we use and how you can control them.
If you leave a comment on our site, you may opt in to saving your name, email address and website in cookies so that you do not have to fill in your details again when you leave another comment; these cookies last for one year.
- Who We Share Your Data With
We share personal data with trusted third parties where necessary for the purposes set out above, including:
- Freethought Internet, which hosts this website in UK data centres.
- Microsoft 365, which provides our email and productivity services.
- Spam and security tools used on this site (for example, automated spam detection services).
- Google Analytics, Google Search Console and Google Tag Manager, which receive anonymised or pseudonymised usage data to help us understand how visitors use the site and improve user experience.
- Mailchimp, our email marketing provider, which processes subscriber data and email engagement information on our behalf as a data processor.
- Professional advisers (such as accountants or legal advisers) where necessary for our business and legal obligations.
We do not sell your personal data.
Some clients are mentioned by name on the website in case studies or news items, but only with their permission and in line with our contractual relationship.
Because Mailchimp and some other providers may store or process data in the United States or other countries outside the UK, appropriate safeguards (such as standard contractual clauses or equivalent transfer mechanisms) are used to protect your personal data in line with UK GDPR.
- How long we retain your data
Indicative retention periods are:
- We keep personal data only for as long as necessary for the purposes for which it was collected and to meet legal, accounting or reporting requirements.
- Comments and related metadata: retained indefinitely on the website to help detect and manage spam and to preserve comment threads.
- Enquiry emails and contact form submissions: typically kept for up to 2 years unless they lead to an ongoing client relationship, in which case data may be kept for the duration of the relationship and for up to 7 years afterwards for legal, tax and record‑keeping purposes.
- Newsletter subscriber data in Mailchimp: kept until you unsubscribe or we delete it from our lists, and we periodically review and remove long‑term inactive subscribers.
- Analytics data: stored in anonymised or aggregated form and may be retained indefinitely for trend analysis.
- How long we retain your data
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Ask us to delete your data in certain circumstances.
- Ask us to restrict or object to our processing of your data in certain circumstances.
- Ask us to provide your data in a commonly used electronic format (data portability) in certain circumstances.
- Withdraw consent to marketing at any time, where consent is our legal basis.
- If you have left comments, you can request an exported file of the personal data we hold about you, including any data you have provided to us, or ask us to erase it, subject to any data we must keep for administrative, legal or security purposes.
To exercise these rights, contact us using the details in section 1. We may need to verify your identity before responding to your request.
- Complaints
If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113. - Where your data is processed
This website is hosted by Freethought Internet in UK data centres, and data may be processed in those locations.
Website visitors and comments may be checked through automated spam detection services, and analytical data is collected as described above.
Where data is transferred outside the UK – for example to Mailchimp in the US – we ensure appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, to protect your personal data.
- Changes to this policy
We may update this privacy policy from time to time to reflect changes in law, technology or our services, and the latest version will always be available on this page.
If the changes are significant, we may also notify you by email or via a notice on the website.